jpbeads' shop policies

I am accurate as possible in describing every item. If you have any questions, please ask me before you make any purchase and I am happy to answer your questions (jpbeads@gmail.com). Please note the materials used and the stated measurement as described in every item. Adjustment or customisation is available upon request. Please contact me if you require this service. =D

Ordering Information

All items listed on this website are given and will be charged in Ringgit Malaysia and US Dollar unless stated otherwise. Some of these items are made available at my etsy shop in US Dollar. Unless otherwise indicated, all products are available and all prices are up-to-date. If any products become unavailable at the time of the order we will inform you and place them on back order unless directed otherwise. Prices are not inclusive of any shipping and handling charges.

Please note that we will only entertain serious and genuine buyers! To order, please complete the order form. We will contact you within 1 to 3 business days to confirm your order and to provide you with the payment instructions.

Please email me at jpbeads@gmail.com if you are interested in wholesale terms of any jewelry or accessories.

Payment Method

We accept payment via local bank transfer in Ringgit or payment via paypal for international buyers. Upon confirmation of your order, you are required to make payment within 3 days otherwise your order would be cancelled and you will be blacklisted!

Custom Orders

If you see something you like or have ideas, preference of particular materials, designs or patterns, I would be happy to accommodate and share ideas and details of how I can assist you in creating or crafting a particular piece of jewelry. Custom orders are subject to availability of materials and upfront 50% non-refundable deposit of the agreed purchase price. You would be required to pay the balance of the purchase price upon completion of a particular custom-made item. Please note that the purchase price is not inclusive of shipping and handling charges.

Returns, Refunds and Exchanges

All sales are final. Items sold are neither refundable nor exchangeable unless it is due to error on our part. If it is due to error on our part and we authorise or allow you to return the item(s), you are required to return the item(s) in its original packaging and original quality within THREE (3) days of receipt for a refund (excluding shipping and handling charges). We are not responsible for the delivery cost of your returned product. Unauthorised returns may be refused and disregarded. If any item reaches you in damaged condition, please notify us within THREE (3) days of receipt and we will work with you for a resolution. We cannot accept any responsible or liabilities for items lost/damaged in transit but we will attempt to file for compensation on your behalf, if possible.

All Rights Reserved

From time to time, the contents of this site may contain technical or typographical errors, inaccuracies or omissions in respect of the availability of any products/ services. We reserve the rights to (a) amend, modify or delete any part of the contents of this site or (b) refuse service or cancel orders, at our sole discretion.